Mirza International

Last Updated: 2026

At Mirza International, we are committed to ensuring customer satisfaction with every purchase. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are accepted.

 

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1. Return Eligibility

You may request a return if:

• The product is defective or damaged upon delivery
• You received the wrong item
• The product has a manufacturing fault
• The issue is reported within 7–10 days of receiving the product

To be eligible for a return, the product must:

• Be unused and in original condition
• Include original packaging, tags, and accessories
• Include proof of purchase (invoice or order ID)

 

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2. Non-Returnable Items

We do not accept returns for:

• Products damaged due to misuse, water exposure, or accident
• Items without original packaging or missing parts
• Products returned after the allowed return period
• Sale, clearance, or promotional discounted items (if marked non-returnable)

 

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3. Refund Policy

Once your returned item is received and inspected:

• If approved, your refund will be processed
• Refunds will be issued through the original payment method or agreed alternative method
• Processing time may take 5–10 business days

Shipping fees (if any) are non-refundable unless the return is due to our error.

 

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4. Replacement Policy

If a product is found defective or damaged:

• We may offer a replacement instead of a refund
• Replacement depends on stock availability
• If the item is out of stock, a refund will be issued

 

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5. Order Cancellation

• Orders can be cancelled before shipment only
• Once shipped, cancellation is not possible
• Custom or special-order items cannot be cancelled after processing

 

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6. Return Process

To initiate a return:

1. Contact our support team with order details
2. Provide photos/videos of the issue (if applicable)
3. Wait for approval confirmation
4. Send the product to the provided return address

 

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7. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or payment account again
• Contact your payment provider (processing delays may occur)
• If still not received, contact us for assistance

 

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8. Contact Us

For refund or return requests, please contact:

Mirza International Support
Email: mirza_int@hotmail.com
Phone: +880 1754-125553